Overview

The parts listed on our site may fir several years and models, we do our best to provide the most accurate information on each part and part numbers when available.

We recommend you check with your local dealer or google it for exact fitment.

OUR GOAL IS TO DESCRIBE OUR ITEMS THE BEST POSSIBLE SO YOU WILL KNOW WHAT YOU ARE BUYING AND WILL RECEIVE. IF BY ANY REASON YOU HAVE DOUBTS OF THE ITEM’S CONDITION, COLOUR, MATERIAL OR ANY OTHER INFORMATION, PLEASE ASK BEFORE BUYING AND WE WILL TRY TO PROVIDE ALL DETAILS POSSIBLE. IN SOME CASES WE HAVE TAKEN THE PART IMAGE FROM GOOGLE OR MANUFACTURER WEBSITE, IF YOU WOULD LIKE IMAGES OF THE ACTUAL ITEM PLEASE CONTACT US AND WE CAN PROVIDE THE PRODUCT IMAGE.

WE ALSO TRY TO INDICATE PART NUMBERS FOR ALL OF OUR ITEMS FOR YOUR REFERENCE BUT THERE ARE SOME CASES WHERE THE PART NUMBER IS NOT AVAILABLE, SO PLEASE MAKE SURE IT FITS YOUR BIKE / VEHICLE OR IS THE ITEM YOU ARE LOOKING FOR BEFORE BUYING!!!!

WE DON’T LIKE GIVING SURPRISES TO OUR CUSTOMERS SINCE WE REALLY VALUE THEM, THEREFORE WE WILL TRY TO ASSIST YOU AS MUCH AS WE CAN!!!!

RETURNS POLICY

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

RETURNS WILL BE ACCEPTED IF THE ITEM WAS NOT AS DESCRIBED

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note: If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by HD Parts Online. The ‘free freight’ only applies to items kept. This freight cost will be calculated using the Australia Post freight calculator.

Before sending your items back, please contact us for a return authorisation. Once the return has been authorised you will need to repackage the item and send it back to us at your cost.

RETURN TERMS AND CONDITIONS

All returns MUST be authorised by HD Parts Online before goods are returned. To do this you need to email info@hdpartsonline.com.au and one of our helpful staff members will authorise the return. 

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). If the packaging or goods are not in their original condition they could be subject to a restocking fee to be determined by HD Perts Online. We hate doing this so please make sure the item is returned in the same condition as it was receive) Please see the list below for things to avoid ensuring your return is accepted and the full amount refunded.

• Please use due diligence in checking hard parts for correct fitment before removing from the packaging. Items, like airfilters will not be accepted once they have been removed from their clear plastic packages unless authorised by HD Parts Online.

FAULTY ITEMS

If you have a faulty item that you would like refunded or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service for warranty periods.

We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.

More Information: If the answer to your question isn’t covered above please get in touch with us on 0422 797 732 or fill out the contact form below.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hdpartsonline.com.au

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@hdpartsonline.com.au for questions related to refunds and returns.